1. Service Scope
Navira Settlement Services (“Navira”) provides soft-landing support, including airport pickup, temporary accommodation, feeding, and assistance with SIN and health card registration. Services are delivered based on the selected package.
2. Booking & Payment Terms
- A 70% non-refundable deposit is required to confirm booking.
- The remaining 30% balance must be paid before completion of services or within the agreed timeline.
- Failure to complete payment may result in suspension of services.
3. Cancellation & Refund Policy
- Deposits are non-refundable once booking is confirmed.
- Rescheduling is permitted with at least 72 hours’ notice, subject to availability.
- No-shows or last-minute cancellations (<48 hours) will result in full forfeiture of payment.
4. Accommodation Policy
- Accommodation is provided based on the selected package (Standard, Private, or Family Room).
- Clients are responsible for maintaining the property in good condition.
- Any damages caused will be billed to the client.
5. Renter’s Insurance Requirement 🔒
- All clients are required to obtain renter’s (tenant) insurance for the duration of their stay.
- This insurance must cover personal belongings, liability, and accidental damages.
- Clients may provide proof of their own insurance prior to arrival.
7. Optional Navira Insurance Offering:
- Navira can facilitate short-term renter’s insurance coverage for clients at an additional fee.
- This option provides convenience and ensures compliance with accommodation requirements.
- Fees and coverage details will be shared upon request.
8. Airport Pickup & Arrival Details
- Clients must provide accurate flight details at least 72 hours before arrival.
- Delays must be communicated promptly.
- Navira is not liable for missed pickups due to incorrect or incomplete information.
9. Documentation Responsibility
- Navira provides guidance and assistance only for SIN and health card registration.
- Final approval and issuance are the responsibility of Canadian government authorities.
10. Limitation of Liability
- Navira shall not be liable for delays, losses, or damages caused by third parties, including airlines, government agencies, or accommodation providers.
- Services are provided on a best-effort basis.
11. Client Conduct
- Clients are expected to behave respectfully and comply with Canadian laws.
- Navira reserves the right to terminate services without refund in cases of misconduct.
12. Privacy & Data Protection
- Client information is collected solely for service delivery purposes.
- Navira will not share personal data with third parties without consent, except where required by law.
13. Agreement
By signing this form, the client confirms that they have read, understood, and agreed to these Terms & Conditions.
✍️ Signature Section (For PDF)
• Client Name: __________________________
• Signature: __________________________
• Date: __________________________
☑️ I agree to the Terms & Conditions, including the Renter’s Insurance Requirement.
